Frequently Asked
Questions

GOTS stands for Global Organic Textile Standard — the world's leading processing standard for textiles made from organic fibres. It prohibits the use of toxic chemicals, ensures environmentally responsible manufacturing, and requires fair labour practices throughout the entire supply chain.

All Texaura orders are shipped in plastic-free, recycled, and recyclable packaging. Our boxes and tissue wrapping are sourced from sustainable suppliers, and every order is gift-ready, with no additional packaging needed.

Organic cotton farming eliminates synthetic pesticides and fertilisers, significantly reducing chemical runoff into soil and waterways.

It also typically uses less water than conventional cotton through rain-fed farming practices and supports biodiversity in farming communities.

We are actively working toward reducing our carbon footprint across manufacturing, packaging, and shipping. We believe in transparency over greenwashing — read our full sustainability position here.

Machine wash cold or at 30°C on a gentle cycle using a mild, pH-neutral detergent. Avoid bleach or fabric softeners — softeners coat the fibres and reduce absorbency and breathability over time. Tumble dry on low heat or lay flat to air-dry. Full instructions are on our Fabric Care page.

Yes. Tumble drying on low heat is safe and helps restore fluffiness. Remove promptly after the cycle ends and give the product a gentle shake. Avoid high heat settings as these can weaken fibres over time.

We recommend avoiding liquid fabric softeners. They coat cotton fibres with a film that reduces breathability and absorbency. If you prefer softening, add half a cup of white vinegar to the rinse cycle — it naturally breaks down residue without leaving any scent.

Act quickly. Blot (do not rub) the stain, then apply a small amount of mild detergent directly to the area before washing. For stubborn stains, soak in cool water with a small amount of oxygen-based cleaner (free of optical brighteners). Avoid chlorine bleach, which degrades organic cotton fibres.

With proper care — cool-warm washing, low-heat drying, no bleach or fabric softener — Texaura products are designed to last many years. Long-staple organic cotton is inherently more durable than short-staple or blended fibres.

Yes, we offer complimentary worldwide shipping on every order, with no minimum spend. Texaura ships to over 200 countries and territories.

Orders are typically dispatched within 1–3 business days. Estimated delivery times: United States and Canada 5–10 business days; United Kingdom and Europe 5–9 business days; Middle East and Asia 6–12 business days; Australia and New Zealand 8–14 business days. Timelines may vary during peak seasons.

Once your order ships, you will receive a confirmation email with your tracking number. You can also track your order directly via our order tracking page.

Prices on texaura.com are displayed exclusive of import duties and local taxes, which vary by destination country. International customers may be required to pay applicable customs duties or VAT upon delivery. These charges are the responsibility of the recipient.

We process orders quickly to minimise dispatch times. If you need to change or cancel, please contact us within 12 hours of placing your order via our contact page. After dispatch, we are unable to amend orders.

At this stage, all international orders are final sale, and we are unable to accept returns or exchanges. We encourage you to review product descriptions, dimensions, and care information carefully before placing your order. If you have any questions before purchasing, our team is happy to help —contact us here.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a replacement or full refund at no cost to you, regardless of your location. This is the one exception to our final sale policy.

International returns involve significant logistical complexity — customs documentation, return freight, and potential re-import duties make the process impractical and costly for both parties at our current scale.

We are working to improve this as we grow. In the meantime, we are always happy to answer questions before you order so you can purchase with confidence.

If your tracked shipment shows no movement for more than 15 business days beyond the estimated delivery window, please contact us.

We will investigate with the carrier and, where confirmed lost, arrange a replacement or refund.

All payments on Texaura are securely processed through PayPal.

Customers may pay using their PayPal account or major credit and debit cards supported through PayPal’s secure payment system.

Yes. All transactions are encrypted and securely processed through PayPal’s global payment infrastructure.

Texaura does not store or access payment card information at any stage of the transaction.

All orders on Texaura.com are processed in US Dollars (USD).

For international customers, currency conversion is handled automatically by your bank or payment provider during checkout.

Yes. Razorpay is available at checkout and supports a wide range of payment options, including UPI, net banking, and cards — particularly useful for the NRI community.

Every Texaura order arrives gift-ready in our plastic-free, beautifully presented packaging — no extra option needed.

Our textiles make thoughtful gifts for housewarmings, weddings, new parents, and anyone who values quality everyday living.

Yes. At checkout, you can add a personalised gift message that will be printed on a card and included with your order at no extra cost.

Absolutely. Simply enter the recipient's address as the shipping address at checkout. The packing slip with pricing will be omitted from the parcel. You can add a gift message during checkout as well.

Yes. All our packaging is plastic-free and recyclable. Our gift presentation uses recycled tissue, kraft paper, and a ribbon finish — premium in feel, minimal in environmental impact.

Yes. Texaura partners with boutique hotels, resorts, and wellness retreats seeking premium organic linen.

Our hospitality collections are designed for durability under high-frequency laundering while maintaining the luxury hand-feel your guests expect. Visit our Hotels page to learn more.

Our hospitality range includes bath towels, hand towels, bathrobes, bed throws, and blankets — all made from GOTS-certified organic cotton. We can discuss product customisation, volume pricing, and lead times during onboarding.

Yes. We work with hospitality partners on recurring supply arrangements and bulk orders. Volume pricing is available and discussed during the partnership onboarding process.

Custom branding options — including woven labels, embroidery, and branded packaging — may be available for qualifying hospitality partners. Please mention this requirement when registering your interest via our Hotels page.

Visit our Hotels page and complete the enquiry form. Our hospitality team typically responds within 2 business days.

Yes. We work with carefully selected retail partners who share our values around sustainability and quality. Wholesale pricing and minimum order quantities are available on application via our Partner Program page.

Yes, minimum order quantities apply and vary by product category. These are discussed during the onboarding process. We work flexibly with partners to find arrangements that suit both parties.

Yes. We welcome retail partnership enquiries from around the world. Import duties, customs, and logistics for international wholesale orders are discussed as part of the onboarding conversation.

Approved wholesale partners receive access to our brand asset kit, including product photography and brand guidelines. These are provided upon completion of a signed partnership agreement.

Visit our Partner Program and complete the application form. Our team typically responds within 2 business days.