Frequently Asked Questions
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Products
What makes your bed linen products sustainable?
Our products are crafted from 100% GOTS-certified organic cotton, grown without harmful chemicals. What sets us apart is our commitment to low-impact production, zero plastic packaging, and our artisan-led printing techniques, like hand block printing. Every product is part of a smaller, slower process, mindfully made to last.
What is the quality of your bedding & bath products like?
We believe true luxury lies in integrity and intent. Our products are made in certified ethical factories that uphold strict standards—but what defines Texaura is our direct involvement in design, detailing, and material selection. We use long-staple organic cotton, sateen weave for a naturally lustrous finish, and test every batch ourselves. This is affordable luxury that outlasts trends.
Are your bed linen products ethically made?
Yes. All Texaura products are made by adults in Fairtrade and GOTS-certified facilities with transparent labor practices. We also support traditional crafts through artisan partnerships & ensuring fair wages, dignified work, and the survival of ancient textile techniques.
What is the pricing for your bed linen products?
Our Jaipur-based model allows us to design, develop, and source locally cutting out middlemen and offering refined products at a fraction of luxury retail prices. This is what we call attainable luxury: everyday essentials with heirloom-level quality.
How does Texaura compare to other brands?
We’re not just another bedding brand, we’re building a bed & bath ecosystem rooted in design harmony and responsible living. Where others sell thread count, we focus on thread quality. Where others chase trends, we refine timeless essentials. It’s comfort, consciously designed.
How do I care for my bed & bath linen products?
- Machine wash cold with like colors
- Use mild, eco-friendly detergent
- Tumble dry low; avoid softeners
- Iron on warm if needed
We design our linens to soften naturally with every wash, ageing gracefully over time.
Read the full care guide
Are Texaura products 100% cotton or 100% organic cotton?
Texaura exclusively uses 100% organic cotton certified by GOTS for environmental and social standards. Unlike “premium cotton” labels used loosely in the market, ours is traceable, chemical-free, and ethically grown. That’s why it feels better and lasts longer.
Return
Can I return or exchange my order?
All international orders are final sale.
As each Texaura piece is crafted and shipped with great care, we’re unable to accept returns, cancellations, or exchanges once an order has been dispatched.
We encourage you to review product details carefully before placing your order.
Please view our full Return & Refund Policy
What if I receive a damaged or incorrect item?
In the rare event that your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@texaura.com.
Include your order number, photos of the item, and a brief description of the issue.
Once verified, we’ll arrange a refund or replacement. Refunds are processed within 7–10 business days to your original payment method.
Payments
What payment methods do you accept?
All payments on Texaura.com are securely processed through PayPal, allowing you to pay using your PayPal account or major credit and debit cards linked to it.
We do not store or access your payment details — your transaction is protected by PayPal’s global security standards.
Is it safe to make a payment on Texaura.com?
Yes. Every payment is encrypted and processed through PayPal’s secure gateway, ensuring complete protection of your financial information.
Texaura does not have access to your card or account details at any stage of the transaction.
What currency are payments processed in?
All transactions on Texaura.com are processed in US Dollars (USD).
If you’re shopping from outside the United States, your bank or PayPal will handle the currency conversion at their current exchange rate during checkout.
What should I do if my payment fails or doesn’t go through?
If your payment doesn’t process successfully, please try again after checking your card details or PayPal balance.
If the issue continues, contact support@texaura.com or reach out to PayPal Support for assistance.
Shipping
Do you ship internationally?
Yes. Texaura ships worldwide from our certified production facilities in India.
We deliver to most countries through trusted international carriers to ensure your order arrives safely and on time.
We’re delighted to offer complimentary global shipping on all orders, because comfort should arrive effortlessly.
How long will delivery take?
International orders are typically delivered within 10–15 business days from the date of dispatch.
Delivery timelines may vary depending on the destination country’s customs procedures.
Once your order ships, you’ll receive a confirmation email with tracking details.
How can I track my order?
After your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and carrier link.
You can use this information to monitor your shipment’s progress in real time at our tracking page.
Are customs duties or import taxes included in my order total?
Customs duties, VAT, and import taxes are not included in your order total.
Each country’s customs authority determines these charges upon arrival, and they are the customer’s responsibility.
Please note: orders refused or uncollected due to unpaid duties are not eligible for refunds or replacements.
What should I do if my package is delayed or lost?
If your package is delayed beyond the estimated delivery window or appears lost in transit, please contact our customer care team at support@texaura.com.
We’ll work with our logistics partners to trace and resolve the issue promptly.
B2B & Wholesale
Do you offer B2B or bulk purchase options?
Yes, Texaura partners with hotels, interior designers, curated stores, wedding planners and corporate gifting programs across India. Whether you’re creating a luxury guest experience or a meaningful gift, we offer tailor-made solutions rooted in quality and sustainability.
Check-out our Partner Program
What benefits do B2B partners receive?
Explore all partner benefits and get started here: Texaura B2B Partnerships
Do you work with international B2B partners?
Yes, we welcome global partnerships. Texaura collaborates with international retailers, boutique hotels, and conscious lifestyle brands seeking organic and ethically made bed and bath linens.
To explore international wholesale, distributorship or custom collaborations, please send an email at concierge@texaura.com and our team will get in touch.
How can I apply for a wholesale account or custom order?
Please reach out to us at concierge@texaura.com with your company details and requirements.
You can also fill out our B2B Inquiry Form