Privacy policy

Last updated: November 17, 2025

This privacy policy describes how Texaura (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.texaura.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this privacy policy, “you” and “your” mean you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this privacy policy.

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the services.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

Data Controller Information (Required for GDPR/Global Standards)

Texaura is the data controller responsible for determining how and why your personal information is processed.

If you have questions, you may contact us using the details provided in the “Contact” section below.

How We Collect and Use Your Personal Information

To provide the services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

Legal Bases for Processing (Required for EU/UK GDPR)

Where applicable, we process your personal information under the following legal bases:
• To perform our contract with you (e.g., fulfilling orders, processing payments, account creation).
• To comply with legal obligations (e.g., tax, accounting, fraud prevention).
• For our legitimate business interests (e.g., service improvement, customer support, security).
• With your consent (e.g., marketing communications, certain Cookies).
• To protect vital interests or prevent harm where required.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
o Loyalty points/product reviews/referrals/gift cards saved
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
• Companies who support our site and services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges, create and maintain your account, arrange shipping, facilitate returns, and support other features related to your account.

• Marketing and Advertising. We may use your personal information to send marketing communications by email, SMS, or mail, and to show you advertisements for products or services. This may include tailoring the services and ads you see. Where required by law, we obtain consent before sending marketing communications.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or act on potential fraud, illegal activity, or misuse. If you believe your account has been compromised, contact us immediately.

• Communicating with You and Service Improvement. We use your personal information to respond to your requests, provide support, and improve our services.

• Automated Decision-Making.
We do not use automated decision-making that produces legal or significant effects on you. However, automated processes may be used for fraud detection, payment verification, or security purposes.

Cookies

We use Cookies for the following purposes:
• Essential Cookies (required for site functionality)
• Analytics Cookies
• Advertising Cookies
• Functional Cookies (to remember preferences)

Most browsers accept cookies by default, but you may configure your browser to block or delete them.

For Shopify-specific cookie usage, see: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:
• With vendors or service providers who perform services on our behalf (IT, payment processing, fulfilment, customer support, analytics).
• With business and marketing partners.
• When you request or consent to sharing, such as through shipping partners or social media integrations.
• With our affiliates within our corporate group.
• In connection with a merger, sale, bankruptcy, or legal request.

Disclosure Table

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties who perform services on our behalf
Commercial information such as order information, shopping information and customer support information	Business and marketing partners
Internet or other similar network activity, such as Usage Data	Affiliates
Geolocation data, such as locations determined by IP address or other technical measures

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our site may contain links to third-party websites. We are not responsible for their privacy or security practices. Any information you provide on such platforms may be publicly visible to other users.

Children’s Data

The services are not intended for children. We do not knowingly collect information from children. If a child has provided information, you may request deletion using the contact information below.

We do not have actual knowledge that we sell or share personal information of individuals under 16.

Security and Retention of Your Information

We use commercially reasonable security measures but cannot guarantee absolute security.

We retain personal information only as long as necessary to:
• Maintain your account
• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention depends on data type and applicable law.

Your Rights

Depending on where you live, you may have the following rights:
• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Restriction of Processing
• Withdrawal of Consent
• Appeal Right
• Right to opt out of marketing communications

You may exercise these rights through our site or by contacting us.
We may verify your identity before responding.
You may appoint an authorized agent to act on your behalf where permitted by law.

Complaints

You may contact us with concerns using the details below. You may also complain to your local data protection authority.

International Users

We may transfer, store, or process your data outside your country, including in India, the United States, and Canada.
Where required, we rely on Standard Contractual Clauses or other legal mechanisms for such transfers.

Contact

For questions or to exercise your rights, contact us at:
info@texaura.com
Chaudhary Charan Singh Park, Tonk Road, Plot Number 35, Jaipur, RJ, 302029, IN.